Policy
Refund and cancellation policy
An unused pack can be refunded within 14 days. Once you use a generation from a pack, that purchase is final. This page explains how to ask for a refund, what never uses a generation, and what we do when something goes wrong on our side.
Refund for an unused pack, within 14 days
You can get a full refund for a pack if both of these are true: you ask within 14 days of the purchase, and you have not used any generation from that pack.
To ask, write to us at the address below. The refund is made by the payment provider to the payment method you used, and the generations from that pack are removed from your account.
If you have bought more than one pack, generations are used from the earliest pack first.
After the first generation, the purchase is final
Generation packs are digital, and a generation is delivered as soon as its result is completed. Once you have used a generation from a pack, that purchase is final: we do not refund the pack or the generations left in it.
Please read the sample Brand Bible and the pricing page before you buy, so you know what you will receive.
Failed generations never use a generation
A generation is a completed new Brand Bible, a completed new version, or a completed next 30-day plan. Only a completed result uses a generation. An attempt that fails, is declined by the AI provider or stops part-way never uses one.
No subscription, nothing to cancel
Every pack is a single payment. Nothing renews, we never charge you again automatically, and there is nothing to cancel.
You can stop using the service at any time. Generations you bought stay in your account and never expire.
If something goes wrong on our side
If a technical fault on our side stops you from using what you bought (for example, a purchase does not appear in your account, or a completed result cannot be opened or downloaded), contact us. We will fix the problem or restore the generation.
Refunds by the payment provider and your legal rights
Payments are processed by our payment provider, which acts as the merchant of record. The payment provider may issue a refund on its own decision, or where consumer law requires one.
Nothing in this policy removes any mandatory consumer rights you have under the law of the country where you live.
What happens to generations after a refund or chargeback
When an order is refunded or charged back, the generations from that order that you have not used are removed from your account. Generations you have already used stay used, and what you created with them stays in your account.
How to contact us
Write to us from the email address you sign in with, and include the date of the purchase (and the order number from your receipt, if you have it). We answer within 48 hours.
Email: [email protected]